Terms and Conditions

Welcome to VideoGiftMessage.com. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree, you must not use our website.

1. Acceptance of Terms

By accessing this website or purchasing/using our services, you agree to comply with these Terms and Conditions, our Privacy Policy, and any additional guidelines we may publish.

2. Services Provided

VideoGiftMessage.com provides personalized video gift message creation, delivery, and related digital services. We may update, modify, or discontinue services at any time without prior notice.

3. User Responsibilities

• You must provide accurate and complete information when using our services.
• You agree not to use our services for unlawful, abusive, or harmful purposes.
• You are responsible for maintaining the confidentiality of your account details.

4. Intellectual Property

All content on this site, including logos, videos, text, graphics, and designs, are the intellectual property of VideoGiftMessage.com and may not be copied, reproduced, or distributed without prior written consent.

5. Payment and Billing

• All prices are listed in [$].
• Payments must be completed before order processing.
• We may use third-party payment providers to process transactions securely.

6. Messaging and Communications

• By submitting your phone number or email, you consent to receive order updates, confirmations, and customer support messages from us.
• You may opt-out at any time by replying STOP to SMS messages or clicking the unsubscribe link in emails.
• We honor all opt-out requests immediately, in compliance with carrier and legal requirements.

7. Refunds and Cancellations

• Refund requests are considered on a case-by-case basis.
• Once a video message has been created and delivered, it may not be eligible for a refund.
• If you face any issue, please contact us at [email protected].

8. Limitation of Liability

We strive to provide quality services, but we are not liable for:

• Delays or failures caused by network providers, carriers, or third-party platforms.
• Any indirect, incidental, or consequential damages.

9. Privacy and Data Use

• We collect and process your personal information in accordance with our Privacy Policy.
• Data such as phone numbers and email addresses are securely stored and used only for service delivery and communication.

10. Compliance with Laws

You agree to use our services in compliance with all applicable laws and regulations, including TCPA, carrier guidelines, and Twilio A2P 10DLC requirements for messaging.

11. Termination of Service

We reserve the right to suspend or terminate your access if you violate these Terms or misuse our services.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised date. Continued use of our services after updates constitutes acceptance.

13. Contact Information

For questions or concerns regarding these Terms, please contact us: